Shipping Information: Our free shipping offer is applicable exclusively within the UK and covers the postage costs for both the impression kit and the final product.

Return and Cancellation Policy: Should you have a change of heart after placing your order, we can cancel it for you, subject to a one-time cancellation fee of £20.00. Please note that we are unable to accept returns for impression kits.

Affordability of Custom Fit Products: One of the reasons behind the affordability of our custom-fit products lies in the responsibility of our customers to provide us with high-quality impressions. Rest assured, we're here to assist you in achieving this. Should you have any questions or require guidance, please do not hesitate to reach out to us.

Cancellation Due to Impression Quality: In situations where you find it challenging to provide a satisfactory impression, we offer the option to cancel your order for a one-time fee of £20. This fee encompasses the materials used in the impression stage, cross-contamination (hygiene) checks, as well as shipping and handling fees.

Refunds and Returns for Custom Fit Dental Products: Please be aware that all our custom fit dental products are meticulously crafted to fit each customer's unique mouth. Consequently, these custom fit dental products are non-returnable and non-refundable. If you encounter any issues with your custom fit dental product upon receipt, we urge you to promptly contact us for expert advice and assistance. Your satisfaction remains our highest priority.